Airline Dispatchers Federation.
Representing the professional interests of the Aircraft Dispatcher.

case bergan

This is the story of Case Bergam a twelve year Flight Superintenent at Delta Air Lines:  

Case Bergman began his career with Delta Airlines on 4/22/81 in Cabin Service at JFK as a part time job while attending Nassau Community College on Long Island. In 1985, Case accepted a full-time position with Delta on the ramp at DFW airport. He loved his time in Dallas as he was promoted to Supervisor on the ramp and did load planning until 1995 at which time he moved to Atlanta to a position in Crew Scheduling. From there he moved into a position in Crew Tracking and then to his dream job in Flight Control with his classmates in the class of 2010. Case was a hard worker and always felt honored to work for Delta. He rarely said no to overtime, he was an excellent floor leader and a resident expert in Fusion. He always looked forward to his days in the OCC with his beloved coworkers who became his treasured friends.

Case was diagnosed with Glioblastoma Brain cancer in October of 2020. After recovering from craniotomy surgery, he returned to his beloved Delta and worked through radiation and chemotherapy until the tumor reoccurred in July of 2021. Case hoped to return to work but was unable to due to disease progression. Case lost his hard fought and courageous battle with Brain cancer on 4/24/22.

Jose Matos


Jose Matos – American Airlines

The love of flying, a.k.a. the bug. If you’re reading this, you are likely a happy victim of this lifelong
disease as well. I blame my father for my exposure... When I was five, he moved to the U.S. and started
working for Continental. I vividly remember watching planes taxi in at Las Americas International
(SDQ/MDSD), waiting for his flight to arrive. As soon as I saw that golden-tailed 727 pull up to the gate, I
was hooked.

After High School, I pursued a pilot career through San Jacinto College in Pasadena, TX and became part

of my first community of fellow AvGeeks. Organizations like Alpha Eta Rho and events including airshow
cookouts, aviation movie watch parties, and even the occasional airline tour or SIM ride provided
exposure to the common camaraderie among aviation fans. During ground school, some peers turned
me on to the dispatch courses offered to supplement my flight training. The instructors happened to be
lead dispatchers at ExpressJet and recommended I consider working there to get a foot in the door for
the airline.

One year and a fresh FAA certificate later, I officially entered the airline industry as a ExpressJet’s newest

dispatcher. Starting in 2007, I was along for their adventures as a standalone airline, the recession, the
Skywest acquisition, and subsequent ASA merger and move to Atlanta. During that time, I worked as a
Dispatcher, relief ATC Coordinator, relief Hub Coordinator, and assisted in training new-hire dispatchers.
After a couple of years in Atlanta, my wife and I opted to move back to Houston to be closer to family.
The move marked a bittersweet departure from the airline industry and an exciting entry into the brave
world of Business and General aviation as part of Rockwell-Collins International Trip Support (now
Raytheon’s ARINCDirect). For the next eight years or so, our team serviced pilots and flight departments
with everything from flight plans and weather to ground handling, fuel, slots, permits, hotels, customs,
and regulatory compliance. We had the honor of working alongside government agencies, corporate
flight departments, manufacturers, nonprofits, and even the occasional airline. Flight missions we
supported included humanitarian DC-3 ferries, a round-the-world SR-22 solo flight, delivering military
trainers to allied nations, demo flights of prototype aircraft, and transporting heads-of-state. Despite the
greatest peers and most exciting daily adventures any job could provide, my heart remained with airline

Then COVID. As countries began to shutter their borders, international business flights ground to a halt.

By May, we were informed our entire division would be dissolved by the end of summer. Coincidently,
with my family’s support a couple of years prior, I began taking classes online to complete my bachelor’s
degree with the intent of one day returning to airline operations. Two weeks after I became
unemployed, I graduated from LeTourneau University with a B.S. in Aviation Management.
By the end of 2020, I had a job offer as an Airport Operations manager at DFW for American Airlines,
where I was finally exposed to the behind-the-scenes organized chaos that is an active flight ramp at one
of the world’s busiest airports. One year later, I was offered the chance to return to my roots and join
AA’s latest dispatch class. And so, it came full circle: what started as a side-gig turned into a passion, and
the detours have only served to prepare me for the next step.

Outside of work, I enjoy working with my hands to help friends/neighbors and our local community,
participating with my children’s homeschool group, and learning new things. There’s an unexplainable
joy that comes from mastering a craft or learning a new skill (not so joyful when my 7-year-old continues
to outdo me on the piano, but I digress). Ultimately though, my faith and family remain my ultimate
passion. They define my true purpose and influence how I approach my job day-in and day-out: to serve
my peers and passengers with professionalism and care as a flight dispatcher.

May 2022 ADF Meredith 1


Meredith Frederick – Southwest Airlines

I got my start in aviation around 2007 when I switched my college major from Electrical Engineering to Aviation
after I came to the conclusion at 2AM over homework that I hated Electrical Engineering and
that airplanes and airports were much cooler than machine language (in my 2AM opinion). I started
work at The Ohio State University Airport as a Student Assistant at about the same time, where I was
exposed to all manner of general aviation and charter aircraft and customers. I went on to earn my
certificates and ratings while working at the airport (up through CFI), and stayed working at the airport
while I earned my Master’s degree in Atmospheric Science. While at the airport, many of my projects
focused on outreach to the community and making aviation more accessible, especially to children. I
was involved in everything from taking kindergarteners around the airport, to hosting Bonanza fly-ins, to
assisting with EAA Young Eagles and the Scouts Youth Aviation Adventure, to arranging for nursing home
visits. If someone wanted to know about the airport or aviation, I would tell them! And if they didn’t, I
would probably tell them anyways!

While working for the airport, I got an opportunity at my first airline: PSA Airlines in Vandalia, OH. I
worked as a Safety Programs Intern where I analyzed data from ASAP, fatigue reports, and other internal
safety reports. I worked with some of the nicest people who spent a considerable amount of time and
patience as I figured things out at my first corporate and Part 121 job. It was at PSA that I was first
introduced to Part 121 dispatchers. On one of my first visits to the operations center, I was told not to
linger as “strange visitors upset dispatchers”, which in hindsight, is hilarious.

In 2013, I was hired by Republic Airlines in Indianapolis, IN as an aircraft dispatcher and my first Part 121
aircraft dispatching job. During my time at Republic, I worked as a dispatch trainer for new hires; a
ground instructor for recurrent; and an Air Transportation Supervisor for initial and recurrent
competency checks.

In April 2015, I started as an Assistant Dispatcher at Southwest Airlines in Dallas, TX. Somehow, I got
signed off and currently I dispatch for all facets of our operation, including domestic, international, and
ETOPS. I currently work as a Dispatch Trainer conducting on-the-job training for new hire dispatchers,
and I am oft-selected as a Day in the Field (DITF) host. Southwest’s DITF program allows employees
from other departments to job shadow fellow employees, and dispatch fields a lot of requests. I often
have fellow CoHearts from operations, ramp, customer service, etc. who stop in and sit with me for a
spell to learn about dispatch. I traded hyping the airport to hyping dispatch! I also am a member of our
union’s (TWU550) Safety Committee, and I have completed NTSB training. I’ve worked as a Competency
Check Examiner at Southwest for recurrent checks. I’ve taught the weather portion of our recurrent
training, and I assist another dispatcher with our department’s extremely unofficial “Dispatch Weather
Photo Contest”, where winners can take home a fabulous prize and bragging rights for the year.
Outside of dispatch, I have a variety of hobbies and interests. I volunteer with the 501st, which is a Star
Wars costuming charity group. We make and wear screen-accurate Star Wars costumes and participate
in a variety of events, from hospital visits, to Make-a-Wish, to community events (yes, I dress up as a
Stormtrooper, and yes, I am a little short for a Stormtrooper). I am an avid woodworker, penturner, and
video gamer, and I support Games Done Quick twice a year with video-game themed woodworking
prizes that are used for charity. Games Done Quick is a video game speedrunning organization that
raises millions of dollars each year for various charities. I’m a repressed dispatch farmer, and I keep
honeybees, chickens, and I have a bad gardening habit. I’ve planted over one hundred trees (not all
big!) in my area, and I would like to get my Master Gardener designation. I enjoy photography, and
donate my time and skills to community organizations and the 501st. I’ve raced airplanes cross country
in the Air Race Classic, I play the piano, I’m SCUBA certified, and I enjoy tinkering with my 3D printer,
CNC machine, tools, and other gizmos.

The people in aviation, and especially in dispatch, are what I love about my job. Working at the airport
was the first time I really felt like I was with “my” people, and the folks at Southwest Dispatch are some
of the nicest people you could meet. When I hear non-aviation friends’ stories of horrible coworkers or
jobs, I count my lucky stars. Every day brings a different set of challenges to the operation, and I am
very fortunate to be able to play the “Ultimate Team Sport” with such a great group of ‘spatchers.

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